Question 1

Are your baby products safe and tested?

Accepted Answer

Yes, all our baby products undergo rigorous safety testing and meet international standards including GOTS certification for organic products. We only source from trusted manufacturers who prioritize child safety. Each product is tested for harmful substances, choking hazards, and durability.

Question 2

Do you ship to other East African countries?

Accepted Answer

Yes, we provide free delivery across East Africa including Kenya, Tanzania, Uganda, and Rwanda. Standard delivery takes 3-5 business days within Kenya and 7-14 days to other East African countries. Express shipping is available for urgent orders.

Question 3

What is your return policy for baby products?

Accepted Answer

We offer a 30-day return policy for unused baby products in their original packaging with tags attached. Returns are free within Kenya. For international returns, customers cover the shipping cost. Opened hygiene products cannot be returned for health and safety reasons.

Question 4

What payment methods do you accept?

Accepted Answer

We accept M-Pesa, credit/debit cards (Visa, Mastercard), bank transfers, and cash on delivery in Kenya. For international orders, we accept credit cards and PayPal. All payments are processed securely through encrypted gateways.

Question 5

How do I care for baby clothes and products?

Accepted Answer

Gentle care is recommended for baby products. Wash baby clothes in cold water with mild detergent, avoid fabric softeners that may irritate sensitive skin. Air dry when possible. Clean baby toys with soapy water and rinse thoroughly. Store in a cool, dry place away from direct sunlight.

Question 6

Are your products suitable for newborns?

Accepted Answer

Many of our products are suitable from newborn age, clearly marked with age recommendations. Newborn-specific items include 0-3 months sizing, extra gentle fabrics, and designs that accommodate umbilical cords. Always check individual product descriptions for age suitability.

Question 7

Do you offer international shipping outside East Africa?

Accepted Answer

Currently, we focus on East African markets (Kenya, Tanzania, Uganda, Rwanda) to ensure fast, reliable delivery and support. We're working on expanding to other African countries. For international shipping outside East Africa, please contact us for custom arrangements.

Question 8

How can I track my baby product order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email and SMS. You can track your order on our website using the tracking link, or contact our customer service team for updates. We also provide WhatsApp tracking support.

Question 9

What if a baby product arrives damaged?

Accepted Answer

All orders are fully insured. If a product arrives damaged, please take photos and contact us within 48 hours. We'll arrange a replacement or full refund immediately. We take quality control seriously and inspect every order before shipping.

Question 10

Do you offer baby product warranties?

Accepted Answer

Most baby products come with manufacturer warranties against defects. Baby clothing and soft goods warranties typically cover manufacturing defects for 6-12 months. Hard baby products like toys and gear often have longer warranties. Check individual product pages for specific warranty information.

FAQ for Baby • Kids • Teens

Do you stock items for babies, kids, and teens?

How do I choose the right size?

What makes your fabrics feel softer?

Are your products safety checked?

Where can I learn more about safe-use guidance?

How long will delivery take?

Can I track my order?

What is your return policy?

How do I start a return or exchange?

Are payments secure?

Will I get an order confirmation?

Still need help?

Quality checked

Fast delivery

Secure payments